Monday, June 29, 2009

Bring Back Ma Bell

On the morning of Thursday, June 25th I called Verizon residential service in Pennsylvania to report that one of my three phone lines was not working. They said they would "immediately dispatch" (humor mine) someone to be on site.

Actually, they said FOUR DAYS later, i.e. on Monday, June 29th, 

But on Monday June 29th when they were supposed to show up after 8 AM, at approximately 3 p.m. someone called from Verizon to say they're too busy and would come out Tuesday.

The Pennsylvania Public Utility Commission tells me that one-day is the statutory / regulatory response for outages.  I may file a formal complaint.

I'd never have considered porting a telephone number to Comcast but will do it now with one and if it works and the Comcast VIOP doesn't sound like a distorted audio tape, I'll add another line and, finally, kill the third Verizon number in honor of abysmal Verizon service.  Today, one must vote with his wallet..

Frankly, if I'm going to get bad service it might as well be at a lower price from Comcast and no service at this point could be worse than Verizon's.

I remember when Bell Atlantic meant service.   Today, "Verizon" probably means, "never" in an esoteric foreign language.

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